The following is an excerpt from the August 24 issue of The Wichita Eagle. Ray Hull, professor of communication sciences and disorders in audiology/neurosciences, discusses how to resolve workplace conflicts in a positive and constructive way. (Subscription may be required to view full story.)
Ray Hull has presented workshops on “The Art of Communication in Our Professional Life” around the U.S. and in other countries.
And, according to audiences, one of the most interesting components of those workshops is the section on “The Art of Conflict Resolution.”
Hull presumes the reason is that for most, working in a close business relationship can be both delicate and confusing.
Just how do we resolve potential conflict in environments where we are working closely with others?