2015 Quality Scorecard
2015 Quality Scorecard Assessment and Scores, by assessment sections:
Institutional Support
Technology Support
Course Development/Instructional Design Course Structure
Teaching and Learning
Social and Student Engagement
Faculty Support
Student Support
Evaluation and Assessment
About This Document
The Online Learning Consortium’s Quality Scorecard for the Administration of Online Education Programs has 75 “quality indicators” that are grouped into 9 different broad categories:
1. Institutional Support (1-9)
2. Technology Support (10-16)
3. Course Development and Instructional Design (17-28)
4. Course Structure (29-36)
5. Teaching and Learning (37-41)
6. Social and Student Engagement (42)
7. Faculty Support (43-48)
8. Student Support (49-64)
9. Evaluation and Assessment (65-75)
Each quality indicator is worth up to three points for a total of 225 points, and is self-assessed according to the following instructions:
- 0 points = Deficient. The administrator does not observe any indications of the quality standard in place.
- 1 point = Developing. The administrator has found a slight existence of the quality standard but difficult to substantiate. Much improvement is still needed in this area.
- 2 points = Accomplished. The administrator has found there to be moderate use and can substantiate the quality standard. Some improvement is still needed in this area.
- 3 points = Exemplary. The administrator has found that the quality standard is being fully implemented, can be fully substantiated, and there is little to no need for improvement in this area.
The asterix (*) next to a quality standard indicates that it was adapted from the Institute for Higher Education Policy's report Quality on the Line: Benchmarks for Success in Internet-based Distance Education (2000).
The scorecard was completed in 2015 by Wichita State University’s Online Advisory Committee:
Dr. Sue Abdinnour, Professor & Omer Professor in Business
Dr. Bret Jones, Associate Professor and Program Director
Dr. Richard Muma, Professor and Associate Vice President for Academic Affairs Dr.
Vinod Namboodiri, Associate Professor and Graduate Coordinator
Dr. Mark Porcaro, Director of Online Learning
Dr. Nicole Rogers, Aging Studies Program Director and Associate Professor Paula Seiwert,
Associate Director Center for Management Development
Dr. Jennifer Tiernan, Assistant Professor
Mary Walker, Associate Professor and Electronic Resources Librarian
| # | Score | Question | Comment |
| 1 | 2 | The institution has a governance structure to enable clear, effective, and comprehensive decision-making related to online education. | The Office of Online and Adult Learning facilitates the development and delivery of Wichita State University's online courses and programs by providing tools and resources for students and faculty. Organization and governance is outlined in the Online Learning Procedure Manual, Section 1 (Exhibit 1.1) |
| 2 | 2 |
The institution has policy and guidelines that confirm a student who registers in an online course or program is the same student who participates in and completes the course or program and receives academic credit. This is done by verifying the identity of a student by using methods such as (a) a secure login and passcode, (b) proctored examinations, or (c) other technologies and practices that are effective in verifying student identity. |
WSU meets minimum threshold. Each student is issued a unique myWSU ID and the login password is required to be changed every 90 days, and two security questions are required in order to set up the student account. (Exhibit 2.1) The Online Learning Procedure Manual Section 5- D (Exhibit 2.2) provides guidance to faculty for student identity verification. |
| 3 | 3 | The institution has a policy for intellectual property of course materials; it specifically addresses online course materials and is publicly visible online. |
WSU Policies and Procedures Manual section 9.10/Intellectual Property sets forth the University's policy concerning intellectual property rights for online courses or "mediated courseware" as set forth in the policy. The University's policy is identical to the Kansas Board of Regents' policy on the subject. (Exhibit 3.1) The Online Procedure Manual Section 3 (Exhibit 3.2) supports the WSU policy and provides faculty with an online context. |
| 4 | 3 |
The institution has defined the strategic value of online learning to its enterprise and stakeholders. |
The strategic plan of Online Education (Exhibit 4.1) fits the strategic plan of WSU (Exhibit 4.2) |
| 5 | 3 |
The organizational structure of the online program supports the institution’s mission, values, and strategic plan. |
Online Education meets goals 3 and 5 of WSU's Strategic Plan (Exhibit 4.2), and still fits the mission and vision of the University. |
| 6 | 3 | The online program’s strategic plan is reviewed for its continuing relevance, and periodically improved and updated. |
There is a strategic plan (Exhibit 4.1) that is routinely updated as the landscape of the online program offerings changes. The 2015 Wichita State Online Annual Report provides a yearly update on progress (Exhibit 6.1). |
| 7 | 2 | The institution has a process for planning and allocating resources for the online program, including financial resources, in accordance with strategic planning. |
The Office of Online and Adult Learning was established as a hub-and-spoke model, which means that online programs and faculty do not report directly to online learning, but through their already established departments. Therefore, individual departments, in consultation with Online Learning, make all decisions related to curriculum, program development, and faculty load. Reference: Online Procedure Manual Section 1 (Exhibit 1.1) |
| 8 | 2 | The institution demonstrates sufficient resource allocation, including financial resources, in order to effectively support the mission of online education. |
Online Learning draws its financial resources entirely from an online fee that is assessed on all fully online and hybrid online classes, and therefore receives no tuition dollars. The Director manages the budget with oversight by the AVPAA and the Provost. Reference: Online Procedure Manual Section 1. (Exhibit 1.1) |
| 9 | 2 |
The institution has a governance structure to enable systematic and continuous improvement related to the administration of online education. |
The governance structure for online programs is integrated into the university structure. Reference: Online Procedure Manual, Section 1 (Exhibit 1.1); Wichita State University organizational chart (Exhibit 9.1) |
| Score | 22/27 | 81% |
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