Pinnacle Customer Instructions

• Log into Pinnacle
• Enter your MyWSU ID and Password
  • If you are not able to access the billing, please enter a service request at www.wichita.edu/services/telecom. Choose Telecommunications Assistance, then click Other and Billing.

• Under the "billing" tab choose "department billing".

• The search function should already be enabled and your monthly billings should be listed there.
  • If you would like to filter by a certain org or department, you may enter the number in the "Department Number" field.
  • If you would like to filter by a certain billing date, you may choose that in the "Billing Date" fields
    • ITS Telecommunications bills on the 25th of every month except June and December.
• Click on the date you want to see.
  • For example, clicking "25-OCT-2020" will show the overall bill for that month.
  • It breaks down the units and the total amount for recurring charges and one time charges.
  • To view the bill in its entirety, click on "View Report".
• There are several subtabs under Department Billing that will help you to understand your bill more fully.
  • You can see a "Summary by Account" that will show you the funding used on all charges.
  • "Non-Usage Charges" will show you all one time charges, such as work orders, cellular phone charges and conference calls. They each have a bill note to help you understand the charges.
  • The "usage charges" subtab will show you all long distance calls made throughout the period.

• You can download any report individually by drilling into the main tabs (recurring charges, onetime charges, usage charges, etc.)
  • Each tab will have a down arrow, and that will start the downloading process.

• To view the entire report, make sure you are on the department billing tab, and "summary" subtab.
  • You will see a blue button that says "view report". Click "view report".
  • It will take a moment for your bill to generate. You can save or print, whichever you prefer.

• On the left hand side of the screen, choose the "services" tab. You will then see a new set of main tabs.

• Click on the "incidents" tab.
  • You can drill down into each of the work orders by clicking the underlined number.

• To log out, simple press "logout" at the top right of the screen.

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