Panopto Troubleshooting/FAQ

Troubleshooting & FAQ for Students

Can I use Panopto if I am not using it for a class?

As a student user, your account is established as a viewer account. In order for your account to gain creator abilities, it must be associated with a class and the instructor must create an assignments folder. If you are part of a class and have been asked to create a Panopto video but do not have creation or download options available, please inform your instructor and indicate that they may need to enable the assignment folder in order for students to create videos. (For further assistance, please contact OIR@wichita.edu?)

How do I download the Panopto recorder?

As a student user, your account is established as a viewer account. In order for your account to gain creator abilities, it must be associated with a class and the instructor must create an assignments folder. Once your account has creator rights, you can download the Panopto Recorder from WSU's Panopto website. 

1. Go to wichita.hosted.panopto.com
2. Log in using the Blackboard option from the drop down menu.
3. A Blackboard sign-in portal may appear. Use your WSU ID and current password to log in.
4. This will bring you to the Panopto homepage.
5. In the upper right corner, directly under your name, is an option for downloading the recorder.
6. Click the Download button.
7. A window will open with the download option best suited to your device.
8. Click on the download option and run the file when finished downloading.
9. Follow the installer guide when it appears and the Recorder will be successfully installed.

My class says I need permission to view a video. What should I do?

Email your instructor, providing the name of the video and it's location in the course, and let them know that the video indicates you need permissions to view it. In most cases, this is associated with issues related to configuration and is impacting more than just a single video or single user; and the course will need to be reconfigured to resolve the issue. If additional assistance is needed, your instructor should email OIR@wichita.edu so that we can work with the instructor to further troubleshoot the error.

Can I change the way a Panopto video plays on my computer? (eg: turning off secondary video feeds)

Yes. You can choose to select a single video feed to display in full-screen mode or you can switch the primary and secondary feeds as they display during playback (this swaps the two video streams, allowing you to enlarge the small feed while still being able to view the now-smaller one).

During video playback, if you would like to focus on the primary video only (most often this would be your instructor's visage) or on the secondary video only (this may be a PowerPoint, Main-Screen walk through, demonstration...etc.), you can choose to view that video feed in full-screen mode. While the audio and other video feeds will continue to play, you will only see the stream you want in full screen on your monitor.

• To View a Video Stream in Full-Screen Mode:
  1. Hover over the stream/video feed you want to put into full-screen mode.
  2. Two icons will appear in the upper right corner.
  3. Select the second icon, appearing as a "disconnected" square.
  4. This will put that video stream into full-screen mode.
• To Switch the Video Stream Focus:
  1. Hover over one of the stream/video feeds.
  2. Two icons will appear in the upper right corner.
  3. Select the first icon, appearing as two arrows pointed in the opposite directions.
  4. This will swap the video feed locations; and adjusting their sizing accordingly.

Does the Panopto phone app work with our Panopto?

Absolutely! The Panopto app is available on iOS and Android devices. To log into the app, follow the steps provided.

1. Go to your app store or google play store to download the app.
2. Search for "Panopto".
3. Download the app called "Panopto". Android users, you may need to complete an install process as well.
4. Open the app once it is done downloading and installing.
5. In the upper right corner, use the vertical ellipsis mark and select the option to Enter a site manually.
6. Enter wichita.hosted.panopto.com into the Site address field and return or enter to connect.
7. Your device may open a dialogue box indicating that Panopto wants to use Panopto.com to Sign In; accept or approve the use.
8. When prompted with the Panopto sign in page, use Blackboard from the dropdown options.
9. Click Sign In.
10. A Blackboard sign in portal will appear where you should use your WSU ID and password to sign in.
11. You should now be logged into the app.

Can other people see my Panopto videos?

Generally speaking, no. When your instructor creates the video assignments folder that grants you creator rights in Panopto, they will also have the opportunity to allow students to view each other's work. Unless your instructor has specifically chosen to use that setting or you have changed the video's share settings yourself, only you, the instructor, and our WSU/Panopto Admins can see your course videos. Any video you create outside of an assignment folder/course is visible only to you and our WSU/Panopto Admins unless the share settings have been altered after the video was created.

I made a Panopto video for a class. Can I get access to it later?

Yes. As the author of the video, you can access the video in the folder you uploaded it to when you created it. So long as that folder remains open, you have access to it inside of Panopto. Outside of Panopto, your default recording settings should ensure that a copy of your video is saved in a folder on your device, which you can locate and access at any time.

If the folder you uploaded your video to becomes unavailable at any point in the future, please contact the instructor for that course and request that the folder be turned back on to allow you to access the video. If your instructor needs to turn the folder back to "unavailable", you will need to work with your instructor to grant you access temporarily so that you can download or copy the video to a different folder inside of Panopto or to your device.

Can I download my own Panopto videos?

Yes. A copy of your unedited video should remain saved on the device you recorded from unless you have altered those settings. You can search your computer files for "Panopto" and search the internal folders to locate the video file on your device.

If you edited the video or altered your recording settings to avoid saving a copy of the raw video after initial recording, you can download a copy directly from Panopto.

1. Go to wichita.hosted.panopto.com and login using Blackboard.
2. Locate your video in the folder to which you uploaded it.
3. As the author of the video, you can download the video in two ways: from the settings panel or while viewing the video.
   • To Download from the Settings Menu:
     • Click on the setting button and choose Outputs from the left side menu.
     • Then under Video Podcast, choose Download Podcast.
     • A pop-up window will appear where you can open or save the video file on your computer.
   • To Download the Video While Viewing:
     • Click on the video to open in viewing mode.
     • In the upper right corner, next to the settings icon is a Download Podcast icon that appears as a small down arrow with a line underneath.
     • Click on the icon and a pop-up window will appear where you can open or save the video file on your computer.