Student Health Services - FY2026 Annual Report

Student Health Services FY2026 highlights

FY2026 was a year of new partnerships, budget wins & woes, staff recognition and babies! Our team continues to work together to serve our WSU students and provide high quality, convenient, and low-cost healthcare. 

  • SHS staff recognized at the Division of Student Affairs awards day for all the work they do for students! We almost swept them all! Congratulations!
  • Awarded $43,000 in Applied Learning grant monies to continue providing excellent paid-while-working opportunities to 12 health profession students.
  • Awarded $15,500 Increasing Campus Vaccine Coverage (ICVC) grant funded by the American College Health Foundation to increase meningitis, measles and influenza vaccine coverage in housing and non-housing WSU students. No student in FY2026 paid out-of-pocket costs for these vaccines!
  • Partnered with the new HOPE Hub and Kansas Behavioral Health Center of Excellence (KBHCoE) to receive funding for 1.5 salaries of SHS providers who are providing workforce training experiences in mental health to 42 WSU health profession students. Completed a study on PHQ-2 mental health surveys in primary care appointments and identifying high-risk students for behavioral health referrals.
  • Doubled inventory of free, sample RX and OTC medications worth over $28,000 for uninsured/underinsured students who need medication assistance.
  • Decreased spending on labs, medications and medical supplies to reallocate budget towards salaries and benefits of clinical staff who are taking care of students’ healthcare needs.
  • Staff Trainings were completed: Disability Access of our clinic, Suspenders 4 Hope Suicide Awareness Training for healthcare providers, De-escalation of a Patient Crisis, monthly HIPAA-awareness topics, and more. Staff also attended the annual WSU CHP Conference on Diabetes.
Lisa Wiebe smiles next to her retirement cake.
Happy Retirement to Lisa Wiebe, APRN-C who served WSU at Student Health and as a CHP faculty member for over 25 years! She will be missed by all!

~~Heather Stafford
Director, Student Health 

Milestone Award winner Cindy Walker

Pillar Award Recipient Educate Jen Campos

Transformational Leader Award Krista Thurber

Rising Star Award Victoria "Tora" Willis

 

SHS Appointment Data

8,996 – Total student appointments

3,258 – Unique student appointments

SHS Student Appointment Types infographic. Primary Care – illness and injury, slightly under 3,400 students. Immunization and tuberculosis tests, slightly under 1,500 students. Mental health med management, slightly under 1,250 students. Nurse visit – labs, med administration, etc, slightly under 1,000 students. Gynecology, slightly under 750 students. Physical exam, slightly under 500 students. Radiology clinic, slightly under 400 students. Walk in illness and injury, slightly under 250 students. Dietitian Nutrition clinic and P4P FREE STI Testing Clinic were both slightly under 100 students. Physical Therapy and Athletic Training Clinic and social services visit, under 50 students. Chiropractor clinic, roughly ten to twenty students.

Student Appointment Demographics

Student Appointment Scheduling Data

Pie chart showing percentage of appointment booking type. 45.68% were pre-scheduled, 32.42% were same day, and 21.91% were walk in.

41% web-booked patient portal

1.75 days waiting for appointment 

 

Highest patient volume: 

  • Month: Oct, April, Aug, Sept, Nov
  • Day: Mon, Thurs, Wed, Tues, Fri
  • Hour; 2p, 3p, 1p, 10a, 9a

33,872 secure messages w/ students

1,348 phone calls

 

On-site axillary services for students:

Bar chart showing top ten SHS diagnosis. Generalized anxiety disorder, 1,400 appointments. Tuberculosis screening, slightly under 1,400 appointments. Major depressive disorder, recurrent, moderate, slightly more than 1,000 appointments. ADHD medication management, slightly under 1,000 appointments. Adult physical exam, slightly under 800 appointments. Immunization administration, slightly more than 750 appointments. Allergic rhinitis and sore throat or pharyngitis, about 500 appointments. Acute upper respiratory infection, unspecified, slightly more than 400 appointments. Hormone replacement therapy, about 350 appointments. Allergy desensitization injections, about 300 appointments.

Bar graph showing top SHS procedures performed. Dry needle insertion, muscle, IV Fluid hydration, and nebulizer treatment, about 10. Destruction of lesions or warts, about 25. Ultrasound treatment, slightly less than 50. Removal impacted cerumen and EKG, about 60. Immunization administration, about 225. Medication injection SQ and IM, about 260.
Bar graph showing top WSU services revered by SHS. Student accommodations, dental hygiene clinic, Wichita Area Sexual Assault, Shocker locker, WISE Clinic, Speech, Language, and hearing clinic, and Student outreach and support are all between 1 and 5 percent. Counseling and Psych services, above 80%.

Infographic showing top ten medication classes prescribed by SHS. Antidepressants, 288; Nasal sprays, 249; dermatologics, 240; contraception, 204; cough, cold, or allergy, 183; ADHD 179; Anti-bacterial or anti-viral, 165; antianxiety, 165; penecillins, 121; tetracyclines, 100; and anti-inflammatories, 97.

On-site Specialty Clinic appointments

SHS and Business Operations Highlights

Compliance Review – for health-related State of Kansas, KBOR or university requirements

Finances & Insurance Billing Review

Bar graph showing Top SHS Student/Patient Health Insurance. No health insurance, slightly less than 3,000. BCBS, slightly more than 2,000. UHCSR – undergrad, slightly more than 1,000. UHCSR – Grad, about 750. UHC, 500. Aetna and Ambetter – non-medicaid, about 200. UHCSR – CHP, about 100.

Applied Learning & Survey Highlights

Student Health Services offers paid student employee positions in multiple areas of the clinic.

SHS Student Appointment Types infographic. Primary Care – illness and injury, slightly under 3,400 students. Immunization and tuberculosis tests, slightly under 1,500 students. Mental health med management, slightly under 1,250 students. Nurse visit – labs, med administration, etc, slightly under 1,000 students. Gynecology, slightly under 750 students. Physical exam, slightly under 500 students. Radiology clinic, slightly under 400 students. Walk in illness and injury, slightly under 250 students. Dietitian Nutrition clinic and P4P FREE STI Testing Clinic were both slightly under 100 students. Physical Therapy and Athletic Training Clinic and social services visit, under 50 students. Chiropractor clinic, roughly ten to twenty students. Pie chart showing percentage of appointment booking type. 45.68% were pre-scheduled, 32.42% were same day, and 21.91% were walk in. Bar chart showing top ten SHS diagnosis. Generalized anxiety disorder, 1,400 appointments. Tuberculosis screening, slightly under 1,400 appointments. Major depressive disorder, recurrent, moderate, slightly more than 1,000 appointments. ADHD medication management, slightly under 1,000 appointments. Adult physical exam, slightly under 800 appointments. Immunization administration, slightly more than 750 appointments. Allergic rhinitis and sore throat or pharyngitis, about 500 appointments. Acute upper respiratory infection, unspecified, slightly more than 400 appointments. Hormone replacement therapy, about 350 appointments. Allergy desensitization injections, about 300 appointments. Bar graph showing top SHS procedures performed. Dry needle insertion, muscle, IV Fluid hydration, and nebulizer treatment, about 10. Destruction of lesions or warts, about 25. Ultrasound treatment, slightly less than 50. Removal impacted cerumen and EKG, about 60. Immunization administration, about 225. Medication injection SQ and IM, about 260. Bar graph showing top WSU services revered by SHS. Student accommodations, dental hygiene clinic, Wichita Area Sexual Assault, Shocker locker, WISE Clinic, Speech, Language, and hearing clinic, and Student outreach and support are all between 1 and 5 percent. Counseling and Psych services, above 80%. Infographic showing top ten medication classes prescribed by SHS. Antidepressants, 288; Nasal sprays, 249; dermatologics, 240; contraception, 204; cough, cold, or allergy, 183; ADHD 179; Anti-bacterial or anti-viral, 165; antianxiety, 165; penecillins, 121; tetracyclines, 100; and anti-inflammatories, 97. Bar graph showing Top SHS Student/Patient Health Insurance. No health insurance, slightly less than 3,000. BCBS, slightly more than 2,000. UHCSR – undergrad, slightly more than 1,000. UHCSR – Grad, about 750. UHC, 500. Aetna and Ambetter – non-medicaid, about 200. UHCSR – CHP, about 100. Congratulations to our graduating seniors clinic student staff at student health services! We are so proud! Benjamin Anderson, next steps: University of Oklahoma school of community medicine – Tulsa. Janna Wagner, next steps: newman university radiologic technology. Brea Stafford, next steps: Wichita state masters in school counseling.

Student Health Services offers health profession students; clinical practicums, observation/shadowing hours, volunteer hours for graduate school applications or class extra credit, and more. 

Post-clinical behavioral health experience results:

Testimonial: Psychiatric Mental Health Nurse Practitioner student: 

"Thank you again to Kris and Tora, and the rest of the providers and staff for creating such a safe and supportive clinical experience. The team seemed genuinely happy to have me at the clinic, which made me feel comfortable right away. I was so nervous to return to school after being away from education and bedside nursing for several years. You will never know how much I appreciated feeling welcome, accepted, and allowed to be a student at the clinic.   Thank you for everything, 

- J. Powers

Student/Patient Appointment Satisfaction Survey

Student Testimonials:

Photos of two testimonials. The first testimonial is hand written and reads, “Hello, your kind words, care, and unwavering motivation helped me to move forward through my darkest times. Thanks for the inspiration and supportive words.” The signature name is illegible. The second testimonial is via email with the person’s name redacted. It reads, “Hi Dr. Krista, I write to notify you aout the successful completion of my medication and also to express my heartfelt appreciation for the additional insurance given to me to purchase the remaining drugs. It really saved me a lot and reduced the cost from $146 to $82. I’m very grateful for all the support you have been giving to me. Thank you.”

Mental Health Screening Surveys

Outreach and Health Promotion Highlights

Scholarly Activity

Quality Improvement Research Studies - Internal SHS

Publications:

Poster Presentation:

Presentations:

Goals Review for 2025-2026

  1. Implement the Shocker Wellness Challenge pilot program with housing and residence life on-campus living students.  Wichita State strategy: Student Centeredness & Campus Culture
    1. Metric: Engage at least 5% of the on-campus residence hall students in the Wellness Challenge through their documented completion of one or more of the challenges in the myShockerhealth portal. (Activities included: SHS administered meningitis/flu/measles vaccines, SHS physical exam, PHQ-9/GAD-7 mental health screening, complete nutrition log, attend fitness class at YMCA or Heskett Center).
      1. Goal Not Met: Less than 2% of on-campus housing students participated in the Shocker Wellness Challenge
    2. Metric: Successfully complete the Wellness Challenge with at least 2.5% of housing students participating.
      1. Goal Not Met: Less than 1% of on-campus housing students participated in the Shocker Wellness Challenge.
  2. Develop targeted learning objectives and robust evaluation tools to assess WSU CHP students applied clinical and practicum experiences in behavioral health patient management for health professions students within Student Health Services. Wichita State strategy: Partnerships and Engagement. This initiative will generate actionable data and evidence to support the Kansas Behavioral Health Center of Excellence (KBHCoE) in advancing workforce preparedness and program effectiveness.
    1. Metric: At least 60% of CHP clinical students prescribing mental health medications at SHS will score at least a "10" or above on the Medication Appropriateness Index scale (a tool to monitor for potentially inappropriate prescribing (PIP))
      1. Goal Met: 90% of CHP clinical students prescribing mental health medications at SHS scored at least a “10”
    2. Metric: At least 50% of clinical students are satisfied with their applied-learning clinical experience in SHS.
      1. Goal Met: 95% of students are more than satisfied with their clinical experience.
    3. Metric: At least 50% of clinical students will improve their post-clinical knowledge assessment score from their pre-clinical knowledge assessment of primary practice behavioral health treatment
      1. Goal Met: 75% of clinical students improved their post-clinical knowledge from their pre-clinical survey
  3. Continue to implement the SHS Risk Management Team and the SHS Quality Improvement/Analysis Team within SHS to improve the patient/student healthcare experience at SHS and meet AAAHC accreditation standards.  Wichita State strategy: Research & Scholarship & Student Centeredness
    1. Metric: Establish 5 procedures/initiatives for each team that connects to a patient experience and meets AAAHC accreditation standards.
      1. Goal Met:
        1. SHS Risk Management Committee developed 5 procedures for: review/update patient satisfaction questions, update/implement incident reporting form, developing high-risk behavior room to avoid sharps/latex/etc., receive training on clinic accessibility from OSAT, purchased wheelchair accessible scale to meet new ADA standards.
        2. SHS Quality Improvement Committee developed 5 studies, solutions, & procedures for: Completing PHQ-2 with each primary care appointment to identify high-risk students needing referrals to behavior health, developing training pattern for competencies in clinical procedures, complete antibiotic resistance study plan for Fall 2026, identify provider-performed microscopy quality improvement, complete quarterly chart audits, review and improvement plans.

FY2027 Goals & Objectives

  1. Review the FY2026 SHS student/patient satisfaction survey and identify areas of improvement to positively impact the student experience at SHS. Student Affairs FY2027 Priority #1 and #2; WSU Strategies; Student Centeredness and Campus Culture
    1. Metric: Review 2025-2026 patient/student satisfaction survey results and identify 3 main areas of improvement by September 1, 2026.
    2. Metric: Provide education to SHS staff by December 1, 2026 on the 3 areas to improve patient satisfaction.
    3. Metric: Implement changes to improve patient satisfaction by January 1, 2027 and collect scores by May 1, 2027.
    4. Metric: Improve patient/satisfaction scores in the 3 areas of improvement by 10% by 6/30/2026.
  2. Review and improve the SHS student employee onboarding and training experience. Student Affairs Priority #1 and #3; WSU Strategies Student Centeredness, Partnerships & Engagement
    1. Metric: Develop 3 tools to guide the onboarding of SHS student employees, with one being a competency/skills checklist by September 1, 2026.
    2. Metric: Improve the number of Shocker Grow survey responses by receiving results from 75% of the student employees at the end of FY2027.
    3. Metric: Develop a leadership-track plan within the SHS student employee experience by January 1, 2028.
  3. Review and improve the SHS electronic student/patient portal for booking appointment satisfaction and increased engagement within the portal. Student Affairs Priority #1 and #3; WSU Strategies Student Centeredness, Research & Scholarship
    1. Metric: Review the myShockerhealth patient portal by surveying students/patients use with appointments, with a 10% survey response by December 1, 2027.
    2. Metric: Identify 3 areas of the portal that could be improved based on student survey feedback and implement changes by 1/1/2027
    3. Metric: Re-survey students at each appointment to study the impact of changes within the portal by April 1, 2027.

2026-2027 Objectives

Our mission remains clear: to provide high quality, convenient, and affordable healthcare services for WSU students and the campus community. In FY2027, SHS will focus on enhancing the WSU student experience, through a comprehensive review of programs and services to improve quality, effectiveness, and operational efficiency. 

We look forward to collaborating with our campus partners and our new Vice President of Student Affairs, Dr. Jamarco Clark, in our shared commitment to student success. Building on the many services introduced over the past five years, SHS will focus on refining and strengthening these offerings to better meet student needs.  

SHS also plans to engage our professional staff in more healthcare-focused trainings and professional development, focusing on healthcare services, promotion and topics that effect our student population while also satisfying clinic staffs’ licensure and certification requirements.  

We are up for the challenge!!!!!