How to submit a ticket for Remote Desktop Access

 

If you have never utilized Remote Desktop to access your WSU Work computer, you will need to submit a ticket to request access by following the steps below.

  1. Through a web browser, access the ‘Desktop Support – Help Me Set Up/Change’ ticket, via the following link:
    https://wichita.teamdynamix.com/TDClient/1907/Portal/Requests/ServiceDet?ID=33178
    Remote Desktop Ticket
  2. Click Request Service
    You may be prompted to enter credentials to sign into the Client Portal
    Log in for TDX

Ticket Details

Remote Access ticket image

  • Requestor field:  person’s name who needs Remote Desktop.
    Will automatically fill; can be changed if you are submitting a ticket on behalf of someone else
  • Department Field:  auto-populate based on the Requestor; can be changed if it is incorrect
  • Location & Room Number:  where work computer being accessed is located
  • Alternate Phone Number & Email Address:  enter if needed
  • Preferred Contact Timeframe: enter requested times & days
  • Requested Service: select Windows or MacOS
  • Admin Rights Request or Other Request: select Windows or Mac Settings
  • Operating System: select Windows
  • Title:  type Request Remote Desktop Access
  • Request Details: enter the details of request, include the host name of work computer needing setup
    • To find hostname:
      • Click Start Menu
      • Select the Settings gear
        Image of windows settings gear
      • Select System
        Image of Windows Systems button
      • Click About located in the bottom left menu
        Device name located under Device specifications
        Image of Window About Device page
  • Impact:  Select Affects 1 person
  • Urgency:  High
  • Click Request to submit ticket

Contact the ITS Technology Help Desk at (316) 978-4357, option 1 for assistance.