Getting Started in Honorlock
To take an exam in Honorlock, you must use Chrome on a laptop, desktop, or chromebook on Windows 10, 11, MacOSX 10.14 or higher, or ChromeOS.
Need more help, or something more specific?
Find links to Honorlock's support pages below, visit the Honorlock Help Center, chat with Honorlock, or email Honorlock.
- Minimum System Requirements
- Install the Honorlock Extension
- Completing a Room Scan Using Honorlock
- ALEKS Exam with Honorlock
- How to force quit Chrome
- How to update Google Chrome
- Browser Camera Permissions
Don't see what you need? Visit Honorlock's Test Taker Resources page.
Don't see what you need? Visit Honorlock's Test Taker Resources page.
Don't see what you need? Visit Honorlock's Test Taker Resources page.
- "Hardware error" troubleshooting steps - Mac
- "Hardware error" Troubleshooting Steps - Win
- "This item has been disabled in Chrome" error message
- "Some required parameters are missing" error message
- Unable to Install or Disabled Extension
- Blocked by Admin Error
- Multiple Monitors Detected
- Troubleshooting the Honorlock Extension
- "Share" Icon is Greyed Out
- Clearing cache and cookies
- Unable to Start Exam: Receiving -1 Browser Error
What is Honorlock?
Honorlock provides on-demand proctoring services for schools and universities.
Where do I go to take exams with Honorlock?
To start using Honorlock, head to your assessment in your Blackboard. From there, follow the on-screen prompts to start your Honorlock-proctored exam.
What do I need to know before taking my exam?
Before taking your exam, ensure that your device meets our system requirements by using the system check at honorlock.com/support. Ensure your device is charged and you have a stable internet connection. You must use Google Chrome for your exam. We recommend students take their exams in a quiet, private location with adequate lighting to limit potential flags or distractions.
Why do I need a photo ID? What forms of ID are acceptable?
We verify the name on your ID to ensure you are the correct test taker and log a photo of the ID. You can use any government-issued ID (i.e. driver's license, passport) or a student ID that has your photo. In order for Honorlock to validate your ID, you need to ensure that your ID is in English; for exceptions, please reach out to your instructor.
What if something goes wrong during my exam?
Don’t worry, Honorlock offers technical support 24/7 to assist students before, during, and after their proctored tests. If you need any assistance, click the chat bubble in the lower-right of your screen and one of our rockstar support agents will be there to help!
Do I need to install anything to take my exam with Honorlock?
Prior to taking an exam, you will need to download the Honorlock Chrome extension. This extension is installed within Chrome and is used to monitor your Chrome web browser. You can remove the Honorlock Chrome extension as soon as your exam is submitted.
What equipment is needed?
You will need to have a working webcam, microphone, and a device that meets our system requirements..
How is my privacy protected?
Honorlock only stores data required to verify your identity. No additional data, including grades, course information, etc. is stored. Honorlock is FERPA-compliant and uses securely encrypted protocols to save all data. Your instructor is able to review test session videos until deleted based on the school's retention policy. Check out our student privacy page for more info.
What about accessibility and students with special needs?
Honorlock is VPAT certified and fully accessible to students with special needs. Additionally, Honorlock works with screen readers if needed.
Does Honorlock determine who is cheating?
No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.