Strategic Enrollment Management (SEM)
WSU Service Standards
Wichita State desires to create a strong community wherein all who serve and are served
by the university have an exceptional experience. The University has adopted Service
Standards, known as Shocker PROUD, which identify common things we can all do to create
a welcoming environment and promote WSU.
University constituents, through a campus-wide input process, identified standards
that are not only student focused, but imbue a welcoming environment and one we would
all be proud to be part of. Shocker PROUD reminds all of us to be Professional, Responsive,
Open, Understanding and Dependable with everyone within our community.
We all need to positively promote WSU and do our part to ensure that everyone has
an excellent experience at WSU. This initiative is tied to the University’s strategic enrollment plan, goal 1: Develop activities that foster a culture of enrollment growth among faculty, staff
The service standards have been implemented as a competency into the UP/USS annual
performance evaluation. Training is available to provide guidance on incorporating
these service standards into our everyday work life.