Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.
Below is a list of issues, and what you should do for assistance:
|
Issue |
What to do |
|---|---|
| Hardware/software issues with university owned PC's, Macs, laptops, printers, etc. |
Tickets can be created using the following links: |
| Wireless issue | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issue accessing Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Help with an individual form in Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issues with Blackboard | Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here. |
| Email issues | Contact the Help Desk. Your question may be answered here. |
| Other issues | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Telecommunication service request | Submit a Telecom ticket here |
If you still have questions about support, see the Computer Support FAQ.