Sophos Uninstall FAQ's
You can view if you have Sophos installed clicking on the ^ at the bottom right of your desktop, near the time.
See the icons outlined in red in the screenshot below:
![Screenshot of ITS- Migrate to Defender for Endpoint icon outlined in red.](/services/its/images/Sophos_Icon.jpg)
See more detailed instructions below:
1. Click on the start menu and select the “Settings” icon.
![Screenshot of ITS- Migrate to Defender for Endpoint icon outlined in red.](/services/its/images/Sophos_Icon.jpg)
2. Click on the start menu and select the “Settings” icon.
![Screenshot of Sophos and up arrow outlined in red.](/services/its/images/Settings_Icon_1a.png)
3. Click on “Apps” on the settings page.
4. If “Apps & Features” isn’t selected on the left, please select it.
5. Scroll down in the list of Apps until you find “Sophos Endpoint Agent”
6. Click on it and then click “Uninstall”
![Sophos endpoint agent screenshot with uninstall button.](/services/its/images/Sophos_Uninstall.png)
7. Click “Uninstall” on the small pop-up that appears.
![Pop up message screenshot for uninstall.](/services/its/images/Sophos_Uninstall_popupmsg.png)
8. Click “Yes” on the verification pop up.
![Pop up message screenshot to allow Sophos Endpoint Agent to make changes to your device. Yes and No buttons are included.](/services/its/images/Sophos_allowchanges.png)
9. If you see this error message, click close and restart your computer and try again from step 1.
![Sophos Endpoint Agent message prompt advising to restart the device in order to uninstall. Close button included.](/services/its/images/Sophos_restartmsg.png)
10. Click “Uninstall” on the Warning page.
![Sophos Endpoint Agent message warning this will completley remove Sophos. Uninstall and close button options included.](/services/its/images/Sophos_warning.png)
11. Wait for the uninstall to complete.
12. Make sure “Restart” is checked and click “Close”
13. Allow the computer to restart.
![Sophos Endpoint Agent message that uninstallation was successful an reboot required. Restart box with option to checkmark and close button included.](/services/its/images/Sophos_uninstallsuccessful.png)
If this occurs, it means you do not have administrative rights on your machine. Please try this alternative method:
- Save any documents you have open, as your computer will be rebooted as part of this process.
- If you are off campus, please connect to the VPN. If you do not have VPN installed yet, please see instructions here: VPN Download Windows/PC (wichita.edu)
- Open up “Software Center” by clicking on the start menu, selecting the “Microsoft Endpoint Manager” Folder and
then clicking on “Software Center”
- Click on “ITS – Migrate to Defender for Endpoint” in Software Center.
- Click on the "Install" button.
- This following bar will appear.
- Wait for this process to complete. When it has completed, you will see this box:
- Click “Restart Now” to reboot your machine to complete the process.
Please create a ticket for assistance at http://www.wichita.edu/desktoptickets or call the helpdesk at (316) 978-4357.