Sophos Uninstall FAQ's
You can view if you have Sophos installed clicking on the ^ at the bottom right of your desktop, near the time.
See the icons outlined in red in the screenshot below:
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See more detailed instructions below:
1. Click on the start menu and select the “Settings” icon.
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2. Click on the start menu and select the “Settings” icon.
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3. Click on “Apps” on the settings page.
4. If “Apps & Features” isn’t selected on the left, please select it.
5. Scroll down in the list of Apps until you find “Sophos Endpoint Agent”
6. Click on it and then click “Uninstall”
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7. Click “Uninstall” on the small pop-up that appears.
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8. Click “Yes” on the verification pop up.
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9. If you see this error message, click close and restart your computer and try again from step 1.
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10. Click “Uninstall” on the Warning page.
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11. Wait for the uninstall to complete.
12. Make sure “Restart” is checked and click “Close”
13. Allow the computer to restart.
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If this occurs, it means you do not have administrative rights on your machine. Please try this alternative method:
- Save any documents you have open, as your computer will be rebooted as part of this process.
- If you are off campus, please connect to the VPN. If you do not have VPN installed yet, please see instructions here: VPN Download Windows/PC (wichita.edu)
- Open up “Software Center” by clicking on the start menu, selecting the “Microsoft Endpoint Manager” Folder and
then clicking on “Software Center”
- Click on “ITS – Migrate to Defender for Endpoint” in Software Center.
- Click on the "Install" button.
- This following bar will appear.
- Wait for this process to complete. When it has completed, you will see this box:
- Click “Restart Now” to reboot your machine to complete the process.
Please create a ticket for assistance at http://www.wichita.edu/desktoptickets or call the helpdesk at (316) 978-4357.